The housing trade skilled dramatic development throughout the COVID-19 pandemic. With fluctuating quantity, mortgage servicers are nonetheless struggling to successfully scale their enterprise. Tack on the challenges offered by not having the ability to join in particular person, and it’s clear that servicers are navigating a novel set of obstacles. Unfortunately, it doesn’t appear like the world goes again to regular anytime quickly. As the COVID-19 scenario evolves, the trade will proceed to wish an answer that retains debtors, lenders and servicers related, no matter the place they’re positioned.
HousingWire: What challenges are mortgage servicers dealing with this 12 months?
Philip Reinking: Mortgage servicers are dealing with substantial development however an absence of expertise in scaling enterprise development. We have deployed elements and providers which have modified our technique whereas nonetheless providing boutique options to our shoppers’ development objectives.
HW: How is Allied Solutions tackling these challenges?
PR: For the final 20+ years, the lender-placed monitoring methodologies have remained largely stagnant. Seeing a greater method, Allied has revolutionized mortgage monitoring. Our answer prioritizes the borrower expertise and promotes a “self-cure” to insurance coverage decision with a multi-channel marketing campaign that features each digital and print touchpoints with customers.
HW: How have you ever seen expertise impacted by COVID-19?
PR: Much like the remainder of the mortgage market, we’ve seen development throughout the covid pandemic. RPA has been a necessity attributable to minimal in-person interactions throughout the pandemic in 2020 and has continued in 2021. It’s extra essential than ever to your financial institution to put money into options to succeed in new customers and meet their expectations of handy, fashionable banking and lending.
Our suite of full-service insurance coverage monitoring and direct escrow disbursement options are turnkey and prepared for implementation, however as a result of we acknowledge every lender is totally different, we stay able to crafting options to suit your wants.
HW: What is Allied Solutions doing in a different way than the remainder of the mortgage lending market?
PR: Allied differentiates itself among the many market by being progressive, ahead thinkers, and persevering with to develop in an ever-changing market whereas remaining devoted to our shoppers.
Allied gives a hybrid answer that improves the touchpoints past top notch postal mail with e mail, textual content, and APIs for cell banking platforms. Additionally, we provide a versatile property monitoring platform that tracks by property handle and mortgage quantity, lowering letters despatched and offering a greater borrower expertise. Lastly, we’ve got a devoted, in-house compliance division, sustaining regulatory adjustments to program implementation.